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SYSTEM ENGINEER - Abu Dhabi - United Arab Emirates

SYSTEM ENGINEER - Abu Dhabi - United Arab Emirates

Jun 03,2017

Ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting and actively resolving end user service requests. Problem resolute may involve the use of diagnostic tools.
Service requests taking, using manage engine. Escalation process where level 3 may need to transfer the service request to IT infrastructure head if problem could not be determined in timely manner.
Ensure that all user problems, assistance request and IT service requests are fulfilled as soon as possible either by immediate action or by assigning and tracking the task to completion as appropriate.
Report all critical incidents, recurring incidents and unknowns errors. Work with desktop support team network infrastructure team, software support team, vendors and other relevant parties until problems are resolved. Escalate when needed.
Skills:
Strong IT skills.
Very good communication skills.
Ability to work independently or as a team.
Extension of service hours and resources as per special requirements.
Minimum Education Qualifications (Must have)
Degree/Master Degree in computer studies, Information technology or equivalent.
Good working knowledge in Microsoft applications and operating systems.Customer service skills, professionalism, good incident management, problem management, MCP, MCSA\E and or ITIL certifications good to have but not mandatory.

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