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Software Engineer - Copenhagen Area, Capital Region - Denmark

Software Engineer - Copenhagen Area, Capital Region - Denmark

Jan 12,2017

Major responsibilities:
Assist, troubleshoot and provide technical guidance and support to our customers in primarily Scandinavia
Ensure detailed records of service work is correctly entered into the company information systems and ensure accurate updated customer information is available to other VMS parties
Track support issues, bugs and feature requests, working with the escalation team and developers as needed
Interface with VMS customers on site visits and work with remote support/remote access tools to assist with troubleshooting and resolving customer issues
Update documentation in our Knowledge Base with technical guides and tips
Maintain a high degree of professional knowledge and safety consciousness according to VMS guidelines in order to perform activities under the safest working conditions
Occasionally participate in installation of our IT systems throughout our region which covers Denmark, Sweden, Norway and Iceland
Occasionally we travel to customer sites and overtime may occurs based on
 
Experience and skills:
You probably hold a Bachelor degree in Computer Science or maybe you have several years of experience from an international company solving IT problems for external customers
Strong customer service skills, written and verbal communication skills, and customer empathy demonstrated by previous successful experience in a similar role
Practical and advanced knowledge of Microsoft technologies such as Internet Information Services (IIS), SQL Server, SharePoint, Active Directory and Registry. Certification is preferred
Practical and advanced knowledge of Windows based computer architecture, including server and desktop operating systems and the relations to advanced software applications.
You understand networking architectures and principles
Preferably you have knowledge of Citrix XenApp technology and virtualization techniques
Sound knowledge and troubleshooting skills in both hardware and software products
Knowledge of IT service management concepts and frameworks such as ITIL is a big plus
English is the primary language used within our company and our customers. 
Written and verbal English proficiency is a requirement. 
Speaking and writing skills of one of the Scandinavian languages is a must

 

For further details, Please contact Click Here

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