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Network Engineer - Kuala Lumpur - Malaysia

Network Engineer - Kuala Lumpur - Malaysia

Jun 13,2017

General requirements

Build strong working relationship with Technical Supervisor, Customer Service Lead and tower support and technology teams

•    Good awareness and in-depth knowledge of customers’ business environment and support processes
•    Complying with the ITSM & SLA standards by observing the Incident Management lifecycle processes
•    Be proactive to anticipate issues or situations which impact service availability and critical response time, and take necessary mitigation steps escalating to management’s attention, where appropriate
•    Support and update documentation libraries for responsible areas, ensuring compliance with internal standards
•    Contribute in quality and productivity improvement projects, providing analysis of data
•    Ensure the following of processes and best practices as outlined by management
•    Provide technical consultation as Subject Matter Expert (SME) to  Manager and Customer Service Lead
•    Develop training materials and conduct technical training
•    Follow training plans, requirements and schedules as outlined by management
•    Complete and keep up to date with all mandatory trainings (ITSM, Security Fundaments, Standards of Business Conduct, Environmental Health and Safety, Standards of Personal Conduct)
•    Case Management. Ensure all cases are acted upon conscientiously and in the framework expected according to the SLA

Technical Skills specifically required:

Demonstrated experience in troubleshooting & resolving Firewalls, WAN, LAN, DNS, Caching and Network Security Issues, Wireless LAN.

•    Experienced in Windows and UNIX systems on a network environment.
•    Experienced in administering large-scale and complex WAN network, transmission and routing protocol (EIGRP, OSPF, BGP, MPLS, VOIP, ATM, VPN, POS, SONET, Frame-Relay, QoS) and/or LAN enterprise Network and/or complex DataCenter Network (including redundancy)
•    Experienced in administering TCP/IP LANs (VLAN routing, VTP, Spanning Tree)
•    Experienced in diagnosing network problems and maintaining network security
•    Good knowledge in encryption and Virtual Private Network (IKE, FWZ, DES, 3DES, PKI, etc) will be a plus
•    Knowledge of HP ITO and HP Openview monitoring will be a plus
•    Strong knowledge in Cisco networking product (2600, 3600, 3700, 7200, 7600 routers; 2900, 3500, 6500, 8500 catalyst switches.
•    Good Knowledge of HP Procurve switches will be a plus.
•    Strong knowledge in WAN and/or LAN and/or FW (PIX, checkpoint, Netscreen for example) technologies
•    Degree in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems or equivalent experience
•    Cisco Certified Network Associate, CCNA
•    Those without Cisco certification but have relevant practical experienced in managing LAN/WAN enterprise networking are strongly encourage to apply.
•    At least 4 years experience within IT Operations, infrastructure services support (Systems and Network management), operations monitoring and end user support knowledge of the applicable platform that you will be responsible for: Network management – WAN, LAN, Firewall, Voice over IP (VOIP). Minimally, experienced in Enterprise WAN, Cisco skills, high end switches/routers, other WAN equipment and monitoring software skills
•    Must be able to demonstrate troubleshooting and problem solving skills
•    Excellent understanding of ITSM\ITIL processes
•    Must be a Service and Customer oriented team player. Flexible, self motivated with the ability to work under pressure in an International and culturally diverse organization
•    Must posses the ability to prioritize and perform multiple tasks
•    Good motivational skills plus verbal and written communication skills, strong command of English Language. Fluent in local languages advantageous. Strong interpersonal and telephone skills
•    Strategic thinker with a positive attitude, initiative, proactive personality, able to work under pressure in a fast-paced environment and have good analytical skills

For further details, Please contact Click Here

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