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Nerwork Engineer - Kuala Lumpur - Malaysia

Nerwork Engineer - Kuala Lumpur - Malaysia

Sep 05,2017

General requirements
 
Build strong working relationship with Technical Supervisor, Customer Service Lead and tower support and technology teams
 
Good awareness and in-depth knowledge of customers’ business environment and support processes
Complying with the ITSM & SLA standards by observing the Incident Management lifecycle processes
Be proactive to anticipate issues or situations which impact service availability and critical response time, and take necessary mitigation steps escalating to management’s attention, where appropriate
Support and update documentation libraries for responsible areas, ensuring compliance with internal standards
Contribute in quality and productivity improvement projects, providing analysis of data
Ensure the following of processes and best practices as outlined by management
Provide technical consultation as Subject Matter Expert (SME) to  Manager and Customer Service Lead
Develop training materials and conduct technical training
Follow training plans, requirements and schedules as outlined by management
Complete and keep up to date with all mandatory trainings (ITSM, Security Fundaments, Standards of Business Conduct, Environmental Health and Safety, Standards of Personal Conduct)
Case Management. Ensure all cases are acted upon conscientiously and in the framework expected according to the SLA
 
Technical Skills specifically required:
 
Demonstrated experience in troubleshooting & resolving Firewalls, WAN, LAN, DNS, Caching and Network Security Issues, Wireless LAN.
 
Experienced in Windows and UNIX systems on a network environment.
Experienced in administering large-scale and complex WAN network, transmission and routing protocol (EIGRP, OSPF, BGP, MPLS, VOIP, ATM, VPN, POS, SONET, Frame-Relay, QoS) and/or LAN enterprise Network and/or complex DataCenter Network (including redundancy)
Experienced in administering TCP/IP LANs (VLAN routing, VTP, Spanning Tree)
Experienced in diagnosing network problems and maintaining network security
Good knowledge in encryption and Virtual Private Network (IKE, FWZ, DES, 3DES, PKI, etc) will be a plus
Knowledge of HP ITO and HP Openview monitoring will be a plus
Strong knowledge in Cisco networking product (2600, 3600, 3700, 7200, 7600 routers; 2900, 3500, 6500, 8500 catalyst switches.
Good Knowledge of HP Procurve switches will be a plus.
Strong knowledge in WAN and/or LAN and/or FW (PIX, checkpoint, Netscreen for example) technologies
Degree in Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems or equivalent experience
Cisco Certified Network Associate, CCNA
CCNP, CCDA or CCDP
Those without Cisco certification but have relevant practical experienced in managing LAN/WAN enterprise networking are strongly encourage to apply.
At least 4 years experience within IT Operations, infrastructure services support (Systems and Network management), operations monitoring and end user support knowledge of the applicable platform that you will be responsible for: Network management – WAN, LAN, Firewall, Voice over IP (VOIP). Minimally, experienced in Enterprise WAN, Cisco skills, high end switches/routers, other WAN equipment and monitoring software skills
Must be able to demonstrate troubleshooting and problem solving skills
Excellent understanding of ITSM\ITIL processes
Must be a Service and Customer oriented team player. Flexible, self motivated with the ability to work under pressure in an International and culturally diverse organization
Must posses the ability to prioritize and perform multiple tasks
Good motivational skills plus verbal and written communication skills, strong command of English Language. Fluent in local languages advantageous. Strong interpersonal and telephone skills
Strategic thinker with a positive attitude, initiative, proactive personality, able to work under pressure in a fast-paced environment and have good analytical skills
For further details, Please contact Click Here

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