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It Support Engineer - Cape Town, Western Cape-SA+

It Support Engineer - Cape Town,  Western Cape-SA+

Jan 05,2017

We are looking for 1st -3rd line engineers that are looking for a creative, dynamic, service driven with a smile environment! Essentially, Techno-Geeks who can speak human!
So here’s the deal… if you are the most driven, ambitious, enthused, charming and downright brilliant Support Engineer out there, we’ll give you a great job in a cool office, pay you a good salary, and give you endless self-development opportunities.

Get Obsessed at the Lab 

ITLab is the UK’s fastest growing SME IT services company based in Cape Town, South Africa. Driven by Service Obsession, we are also hell bent on being the best B2B services company in any sector. Being the best means having the best people, and getting the best people means being the best place to work. This is an excellent opportunity to become an instrumental part of a customer focused support team that will allow you to work across a varied technical environment and develop your skills. Furthermore we offer great benefits, and a fantastic working environment.

The Package:

R7k – R25k (CTC) depending on experience
22 days annual leave
Working for an established London based employer
Working with London based clients (predominately)
Access to a healthcare scheme
40 – 45 hours per week, shifts during the core business hours of Monday – Friday, 8am – 9pm
What Does a Support Engineer Do?

1st-line engineer

Basic technical trouble shooting (e.g. password resets; cabling; access; workstation configuration)
Rebuilds of workstations
Installation of software
Requires a level of supervision (whether onsite or remote)
Qualification equivalent: A+ or MCITP
2nd-line engineer

Minimal supervision required
Average to good trouble shooting skills (e.g. AD; servers; workstations; databases; networking)
Ability to know where to find information if unable to resolve (i.e. technical sites; vendors; etc)
Rebuilds of servers
Troubleshooting of applications
Qualification equivalent: MCSA
3rd-line engineer

No supervision required
Excellent trouble shooting skills (e.g. Fortigate; Citrix; VM Ware; Exchange)
Investigation of repeat failures and establishing root cause
Consultancy on technical projects/solutions
Qualification equivalent: MCSE

For further details, Please contact Click Here

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