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IT Manager - Singapore

IT Manager - Singapore

Aug 30,2017

Mandatory Skill(s)

  • Degree in Information Technology, Computer Science or equivalent;
  • At least 3 years of proven management experience within IT/ICT industry with global or regional exposure;
  • Experience with Windows Operating systems at user level, including user and application installation;
  • Basic understanding of Windows Active Directory Services, network equipment such as Firewall, Switches, Access points;
  • Experience evaluating systems administration tools, setting up servers and change control policies and procedures;
  • Strong interpersonal and communication skills with the ability to work and support senior management and operational teams;
  • Excellent customer orientation with strong focus to meet customer’s satisfaction;
  • Ability to write reports, business correspondence and procedure manuals;
  • Good project management experience and meticulous attention to detail;
  • Good technical knowledge on sub domain, products and systems in the customer network.

Desirable Skill(s)

  • ITIL certified;
  • CCNA/CCNP certified.
  • Prince 2/ PMP certified.

Responsibilities

  • Collaborate with the Infrastructure team by performing analysis, installation, maintenance and upgrade of Windows based clients/ servers and infrastructure equipment;
  • Work with regional department managers, end users and ICT staff to understand business objectives and recommend solutions;
  • Collaborate on the creation and regional implementation of Global Standard Operating Procedures (SOP) and customer service guidelines;
  • Support and follow standard helpdesk procedures, escalate priority issues when needed;
  • Maintain effective communication bridge with the global teams;
  • Ability to meet the performance and availability of service-level agreement (SLA) by working with the team on the proposed solutions;
  • Ensure efficient support to all areas of the regional ICT operations.
For further details, Please contact Click Here

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