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Front Office Agent - Mecca - Saudi Arabia

Front Office Agent - Mecca - Saudi Arabia

May 29,2017

Summary of Responsibilities:
The main responsibilities and tasks of this position are as listed below, but not limited to these:
• To consistently offer professional, friendly and engaging service
• To greet, check in and settle guest accounts while ensuring all service standards are followed
• To assist guests regarding hotel facilities in an informative and helpful way
• To respond to each Guest who approaches the Reception Desk
• To drive rate through up-selling room brands
• To follow department policies, procedures and service standards
• To follow all safety policies  
• Other duties as assigned
 
 
 
Qualifications:
We are looking for a well organized and creative candidate with excellent communication and interpersonal skills, who is able to display a “passion for perfection” and work in a dynamic environment. In addition, the candidate should possess:
 
• Previous customer related experience preferred
• Previous PMS experience an asset 
• Computer literate in Microsoft Window applications an asset
• Must be able to type 25 words per minute
• Must possess a professional presentation 
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
 
Physical Aspects of Position:  
Physical aspects of the position include but are not limited to the following: 
• Frequent standing and walking throughout shift
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

For further details, Please contact Click Here

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