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FRONT OFFICE AGENT - Kuwait

FRONT OFFICE AGENT - Kuwait

Jun 20,2017

Under the general direction of the Front Office Manager or his / her delegate and within the limits of established InterContinental Hotels Group brand and local policies and procedures, responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.  Plays the leading role in promoting the desired work culture around “Our Winning Ways”.
 
ESSENTIAL DUTIES AND RESPONSIBILITIES
 
Key Responsibilities
§         Registers and rooms all arrivals according to established procedures
 

§         Maintains intimate knowledge of departmental standards and procedures
 

§         Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
 

§         Maintains cashier float and ensures accurate daily report of all money received
 
§         Cashes hotel guest’s personal and travelers checks and assists with currency exchange
 
§         Keeps abreast of all modifications to accounting policies and procedures
 
§         Responsible and attends to guest’s request of using the service of safety box at all times
 
§         Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
 
§         Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels
 
§         Performs the audit balances and prepares all works for audit in an orderly fashion
 
§         When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival
 
§         Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
 
§         Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times
 
§         Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard
 
Qualifications


The successful FO Agent candidate must be able to demonstrate that they can multi task effectively, be enthusiastic and positive in their nature and have an excellent telephone manner. . The successful candidate will also ideally have previous experience of working in a receptionist role ideally within a hotel environment. Previous experience of using Opera Fidelio or another Hotel PMS system is advantageous.
 
Additional Qualifications:


2 Years related experience
Female (any)

For further details, Please contact Click Here

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