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FRONT DESK RECEPTIONIST - Kuala Lumpur - Malaysia

FRONT DESK RECEPTIONIST - Kuala Lumpur - Malaysia

Jun 10,2017

Responsibilities:


Responsible for providing friendly, welcoming and efficient service to all hotel guests, in line with the hotel's vision and values on customer satisfaction.
Respond courteously to guests’ requests, play a part in the general running of the reception desk.
Assist Operations Manager to maintain a smooth room bookings service.
Undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience.
Build a good rapport with all guests and resolve any complaints/issues quickly to maintain high quality customer service.
Assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible.
Responsible for accurate and efficient accounts and guest billing processes.
Undertake general office duties, including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area.
Ensure that all reservations and cancellations are processed efficiently.
Report any maintenance, breakage or cleanliness problems to the relevant manager.
Undertake any other ad-hoc duties (bar and restaurant work) relevant to the post, as and when required.


Requirements:


Candidates must possess a minimum SPM qualification.
Candidates must possess a positive and professional attitude.
Candidates must be able to work under pressure and meet deadlines, possess a mature attitude and a good team player.
Candidates must possess high standards of dress and presentation.
Candidates must possess good administrative skills and the ability to use email and booking systems.

For further details, Please contact Click Here

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