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Director, Professional Services- Vancouver or Toronto- Vancouver,BC, Canada

Director, Professional Services- Vancouver or Toronto- Vancouver,BC,  Canada

Nov 09,2016

Job description


Hootsuite is more than a social media company. We're more than a tech company. We're a collective of creators and makers, builders and hackers, teachers and students.


We believe deeply that social media is revolutionizing how we communicate - and we're driven by our mission to empower organizations to turn messages into meaningful relationships.

We believe that culture is the compass to success and so our culture manifesto is woven into the fabric of all we do. We seek exceptional talent that believes joining a passionate, egoless team that is building something bigger than themselves, and having fun doing it, matters.

We know you have a lot of choices on where to take your career next. Whether you're based in Vancouver, London, Singapore or any of our 8 nests around the globe, you will have 800+ #HootsuiteLife peeps who will have your back to support your growth everyday.

 

Here's where it might start...


#HootsuiteLife


Hootsuite Cultural Manifesto


#HootGiving


Guru Career Track


B Corporation Certification

 

Who You Are ...


You have a strong background in consulting, software implementation, business process and operations, with an emphasis on leading and building a world class services organization. You will be responsible for resource management and closely monitoring the levers that contribute towards Hootsuite's Professional Services growth. You will work closely with company leaders in Customer Success, Revenue Operations, Sales, Product, Marketing, Community and Finance.

You're self-motivated with a proven track record in managing Professional Services in a SaaS (Software as a Service) environment and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. You are organized and analytical, adept at working in a team environment, able to design and implement a project schedule, and able to handle multiple priorities.

 

Additional preferred qualifications are:


B.S. degree in Computer Science, Engineering, Business or equivalent preferred
Experience with other cloud-based and enterprise technologies, to include: application platforms, integration and messaging technologies, and data and development tools
Proven ability to manage long term, multi-million dollar engagements with multiple project tracks and teams
Ability to interact with clients of all levels and industry backgrounds, from the C-Level to IT individual contributor
Firm understanding of project management processes and professional services methodologies
Proven ability to manage and set client expectations, client escalations and negotiate resolution
Senior Management presence and high degree of professional maturity a must.
Ability to manage senior stakeholders, but at the same time able to deep dive, obtain relevant data and analyze effectively
Excellent written and oral communication skills
Excellent analytical and quantitative skills.
Proven ability to manage and motivate diverse teams
10+ years technology consulting and/or technology management experience; 5+ years direct project management experience; 2+ years SaaS technology deployment experience.


You're Great At...


Hiring, developing and managing a team of Launch Specialists, Engagement Managers and Team Leads to ensure projects are completed on time, within budget and with the highest consistent quality. Leading/participating in employee recruiting, training and development efforts as assigned so as to create the highest quality Professional Services organization in the industry
Serving as escalation point for your team's clients to ensure high quality deliverables, solutions and client management on projects
Serving as a role model in project management to Engagement Managers, sharing best practices, implementing process and coaching on strategy, promoting proactive actions and creative problem solving activities
Mentoring direct reports and new hires to develop their full potential, to ensure adoption of internal methodology and delivery of quality of work, while staying in line with company KPIs
Maintaining and refining operations to fit the current business and plan for future growth. These programs include, but are not limited to, new hire training curriculums, new tools and template projects, internal SFDC reporting metrics, launch methodology and planning, case study development, Professional Services RFP repository, recognition programs, operational analysis.
Providing the right management system, process framework, visibility, measurement, and analysis for leadership to make informed decisions and drive successful business outcomes for Professional Services. Developing the right set of processes, management reports and metrics to create transparency, influence pro-active decision making and enable financial management
Scheduling and allocating team resources
Proactively anticipating problems or opportunities and mobilizing team members to develop creative, lasting solutions
Participating in sales process to represent Professional Services on potential deals
Serving as a positive, dynamic leader that displays the best work ethic, creative problem solving skills positive attitude and a team-oriented proactive approach
Participating in planning meetings, projects or events as requested

Hootsuite is more than a social media company. Were more than a tech company. Were a collective of creators and makers, builders and hackers, teachers and students. We believe deeply that social media is revolutionizing how we communicate - and were driven by our mission to empower organizations to turn messages into meaningful relationships.   We believe that culture is the compass to success and so our culture manifesto is woven into the fabric of all we do. We seek exceptional talent that believes joining a passionate, egoless team that is building something bigger than themselves, and having fun doing it,...

For further details, Please contact Click Here

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