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Director of Operations and Infrastructure Technology-Toronto, ON, Canada

Director of Operations and Infrastructure Technology-Toronto, ON, Canada

Nov 09,2016


Our client, a global technology leader in the online media/SaaS space, is looking for a Director of Infrastructure and Operations to provide a stable platform for its developers and customers. In this role you will have the ability to truly empower the business while you lead a team that oversees the production stack, server and network infrastructure and security. You will lay the tracks for growth and will be the champion of uptime, predictability and scalability.

*Only applicants currently residing in Canada will be considered for this position*


What you need to have:

-Successful experience and credibility in scaling, high-availability internet-related companies

-Rock solid leadership gained from 7+ years of experience in a technical operations environment, with 5+ years of staff management. Demonstrated management, leadership, decision-making, and team-building skills

-Experience managing customer quality and a Service Operations Center (NOC)

-Experience with delivery in an eCommerce or SaaS environment is critical

-Strong understanding of Change Management, Incident Response, and Production Control

-Serve as a representative of the technical operations team and evangelist to the broader organization

-Experience designing and/or managing application monitoring systems

-Experience creating and operating in a process oriented environment with the ability to drive change in a continuous improvement organization, experience with ITIL-based processes is strongly desired

-Experience partnering directly with Engineering & DevOps across public/private cloud hosting environments

-Technical hands-on experience with Virtualization, Cloud Architectures, Systems, Storage, Databases, and Networks

-Understands web-based software architecture/engineering as it relates to the infrastructure and network operations

-Experience with data center and cloud technologies, redundant systems, including MySQL, Tungsten, SAN/NAS, Splunk, IPSec, AWS, VMWare

-Exceptional communicator, both written and oral. Must be able to communicate and collaborate effectively with many internal teams including key non-technical business stakeholders


What you will be doing:

-Be responsible for 24/7 operations and availability of global content delivery network and cloud infrastructure

-Implement and maintain service management processes and controls to ensure quality for business objectives

-Interact & engage with business leaders to ensure an excellent customer experience and champion and promote service improvements on an ongoing basis to continually improve quality and customer satisfaction

-Reporting and accountability for data center change management and problem resolution

-Review incident trend analysis and manage improvement with DevOps and Engineering teams

-Be responsible for vendor management, working with consultants and external service providers

-Hold regular service reviews with internal customers, and constantly monitor capacity, and availability needs and trends

For more information please respond right away.

For further details, Please contact Click Here

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