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DIGITAL CUSTOMER SERVICE ASSISTANT - Copenhagen - Denmark

DIGITAL CUSTOMER SERVICE ASSISTANT - Copenhagen - Denmark

Jun 07,2017

You will be part of a professional marketing team to work in Copenhagen and reporting directly to the Group Digital & E-commerce Manager.  

Why do you seek this job?

Because you get a unique opportunity to work with your great interest in the digital and to ensure that the "meeting" and interaction with Louis Poulsen is a good experience for our customers. You work closely with our upcoming Digital Store Manager and will work closely with the subsidiaries, marketing, selling and supporting internal functions. Furthermore it allows you to develop your digital skills around e-commerce and the entire value chain around the end customers. We ensure your professional skills through required training and sparring in line with needs.

Job profile

You will, as Customer Service Assistant, responsible for servicing and support of our e-commerce customers, initially for Denmark, Germany, Sweden and Norway, and later for new markets in line with the implementation of Louis Poulsens digital strategy. You will be responsible to meet customer needs in a communication and standard that supports and lifts Louis Poulsens brand / image.

Your primary tasks will be:

Customer and user support (phone, email, chat)
Orders and returns processing
Ensure high and continuous service
Ensure optimal user experience across the value chain
Create and implement structuring of customer queries and answers (Q & A's, FAQ's)
Supporters Digital Store Manager in and around the operating and development
Participate in selected projects primarily in the e-commerce
To support the implementation and the transformation to a digitized business
Person

You have a high school education for example. HHX or other appropriate shorter higher education, great flair and interest in digital communication and preferably experience from a similar position. As a person you are curious by nature, structured and engaging. You are happy, proactive, flexible, tenacious and a good communicator with excellent language skills in Danish, English and German (requirements), both in speech as in writing.

Are you aware of order processing and work with ERP systems (like SAP) and e-commerce platforms, it is an advantage.

We offer

A challenging job in a dynamic but informal organization. An organization that emphasizes good staff relations under the slogan "Fun and Healthy - Together". We ensure that you are supplied with the necessary knowledge about our company and products through introductory and training programs, where you among other things will learn all about our products and lighting philosophy, as well as learn about the products and their history.

For further details, Please contact Click Here

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