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Developer Relations Engineer, Unity Ads-Singapore, SG

Developer Relations Engineer, Unity Ads-Singapore, SG

Nov 11,2016

Job description


Unity Technologies provides a growing number of services to our customers as an end-to-end solution for game development and monetization. As a Developer Relations Engineer for the Unity Ads team you’ll be the primary point of contact for advertisers utilizing the network: responding to questions, solving problems, up-selling where it makes sense, and generally ensuring the highest quality of customer experience.


You’re part developer, part investigator, and all about customer satisfaction. Mobile technology is your playground, and software integration is your favorite kind of challenge; you love it when customers present a wide variety of problems that require your particular brand of agile thinking and problem-solving skills. New problems every day? No problem -- especially when you don’t already know the answers, because you're happiest when you're learning something new.

 

Responsibilities


Be the front line of response for technical inquiries from our customers, utilizing a technical support ticketing system to manage and prioritize issues
Participate in client meetings as a subject matter expert for technical product details
Investigate, research, debug, and solve integration problems, interacting with customers and internal development engineers as needed to do so
Enhance, expand, and develop documentation, resource materials, and technical FAQs

 

Requirements


3+ years of experience in mobile software development, with strong programming skills in Objective-C and Java
Familiarity with iOS and Android development tools
Prior experience in a customer-facing, technical support role
Great teamwork and interpersonal skills, strong communication skills, proactive attitude, and a drive for results

 

Bonus Points


Experience with game engines and development environments (such as Unity, cocos2d, or OpenGL) are a bonus

 

Who We Are


We are product-driven, curious, and creative. We aggressively reinvest in development to keep Unity moving and evolving - from expanding usability and power, to platform reach. With over a billion installs per month, Unity touches gamers and non-gamers alike. As well as video games, our software is used in industries as diverse as medicine, visualization and shopping - democratizing game development while solving hard problems and enabling success for a huge range of developers worldwide.


Today, Unity has expanded to over 15 international offices and has employees in 23 countries. Every person at Unity Technologies has an inherent passion and driven spirit and it isn’t enough to be able to do the job- we’re looking for people that color outside the lines, are looking to be freed from the process tangle, and can dream big!


Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

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