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Customer Services Representative - Dublin - Ireland

Customer Services Representative - Dublin - Ireland

Jun 15,2017

Principal Accountabilities (not definitive)


Managing the order process of Domestic & Export Sales orders from Proforma to invoice.
Manage core customer data in SAP including price lists and customer information.
Generate and report key department reports.
Manage the supply of external documents required for export.
Define and document new and existing customer specific requirements
Monitor and resolve EDI queries.
Responsible for some key financial documents including pro forma invoices, credit and debit notes and participation in Credit Control Meetings.
Main point of contact for internal and external customers.
Working closely with Planning Team to ensure adequate inventory levels & highest levels of order fulfilment.
Participating in process improvements and demonstrating flexibility in performing tasks outside the designated work patterns
 
Key Challenges & Success Measures


Key Challenges

Ability to work to tight deadlines.
Ability to handle multiple priorities.
Getting up to speed with the business, its products and the speed of growth
Partnering with the other departments to achieve results.
To affect the development, improvement and automation required within the department.
 
Success Measures
Customer Feedback
Complaint management
 
Required Skills


Skills, Know How and experience
Third level qualification in Business Studies, Customer Services or Supply Chain.
Excellent commercial awareness with experience of working within a FMCG or related environment.
Ability to work to stretching targets in a dynamic industry.
Attention to detail and a customer care focus
Proven track record of working in a Customer Service role.
Detailed Understanding of key Customer Service Metrics, Processes and Systems.
Excellent working knowledge of SAP
Knowledge of Export compliance and Export Documentation
Experience of looking after a Brand.
Sales Order Processing and Microsoft Office.
Proven interpersonal skills.
High energy, high creativity but ability to work through the basics too.
Results orientated and creative problem solver.
Ability to work under own initiative.
Strong motivational skills.
Excellent communicator and influencing skills

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