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Customer Service Representative / Receivable Specialist (m/f) - Baden, Canada

Customer Service Representative / Receivable Specialist (m/f) - Baden, Canada

May 27,2017

*Key Responsibilities:* 

 

* Perform Order Management activities in alignment with Dow AgroSciences work processes and business service standards. 
* Enter manual orders once received from customer or field seller. 
* Follow up of orders. 
* Follow-up with planners to confirm the required delivery date. 
* Follow-up with deployment planner to ensure correct warehousing source and availability. 
* Coordination with logistic partner to align customer required delivery date and logistics availability. 
* Responsible for follow up of Post Good Issued on shipment, and follow up the invoicing creation. 
* Responsible for order repricing when informed by the price coordinator. 
* Inform field seller / customer of any customer requirement/issue or opportunity on time, reaching win-win agreements. 
* Responsible to archive all the documentation related to customer orders. 
* Contacts customer for payment information on all due and near-due invoices. 
* Responsible for reimbursement process. 
* Coordinate with invoicing the invoice distribution in case of new account or new requirement. 
* Researches and resolves customer payment discrepancies; works with customer and business to determine what corrective action(s) are required to eliminate future defects and continuously seek opportunities to improve and enhance customer payments behaviors. 
* Manages customer account reconciliations in order to deliver accurate financial statements for Dow AgroSciences and the customer. 

 

*Skills & Requirements:* 

* Bachelor degree or equivalent vocational degree 
* Work experience in Customer Service 
* Proficiency with applicable Microsoft Office applications 
* SAP R3 or other ERM system is a plus 
* Fluency in German and English is required, additional language is a plus 
* Excellent communication and interpersonal skills 
* Ability to perform in a team-based environment 

For further details, Please contact Click Here

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