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Customer Service Representative - Kuwait

Customer Service Representative - Kuwait

Jun 08,2017

The Customer Service Representative is a key role in Gulf Bank's strategic aim to become the most customer focused bank in the region. As a "brand ambassador" for the bank you will be instrumental in providing best-in-class customer service and transaction support to customers.

Based at the Gulf Bank office at Al Saleh, you will be expected to work a variety of shift patterns. The role will be to handle all incoming customer calls, to assist and problem solve in a professional manner and also to provide a sales function for Gulf Bank products.

This role will be an excellant grounding into Retail Banking for those seeking a long term career. After a qualifying period, and contingent on performance, meeting targets and displaying proactive and proffessional behaviours you will be eligible to apply for a potential move into other areas of the bank

Accountabilities::


Customer Service: 


Respond to all incoming customer calls promptly, displaying  curtesy and professionalism.
Meet the bank's high standards of customer service and focus by delivering high quality customer service and exceeding satisfaction goals with every customer contact.


Cross Selling:


Maximise cross selling opportunities by pro-actively informing customers of products and services available from Gulf Bank


Outbound Calls:


As directed by management, in line with contact center targets, to ensure repeat and new business customers.


Customer Records:


Create, update and maintain relevant customer records ensuring that data is recorded appropriately


Corporate Governance & Compliance: Work fully within:


Risk policies and procedures
All compliance regulations


Education/Knowledge/Experience/Skills ::


Education / Qualifications:


Diploma / Bachelor’s degree / Equivalent Qualification 


Knowledge:


Knowledge of Consumer Banking Products & Services (training provided)
Good understanding of customer needs


Experience:


0 – 2 years experience in a customer facing role 


Generic & Specific Skills:


Excellent Communication Skills
Bilingual in Arabic and English
Computer literacy
Strong Time Management skills 
Team Player

For further details, Please contact Click Here

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