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Customer Service Representative - Hedehusene - Denmark

Customer Service Representative - Hedehusene - Denmark

Jun 05,2017

Job Description
• Manage assigned accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries and complete order fulfillment
• Support all aspects of service to the customer including, but not limited to: price quotes and quote follow-up, technical and product recommendations, sample department coordination
• Maintain and create customer master files (use of the Accelerator and SFDC) 
• Promote and proactively communicate innovative, new and changing products and services 
• Provide responsive order management support including order entry and expediting
• Identify and champion customer's needs and determine appropriate action
• Investigate, evaluate and resolve customer complaints professionally in alignment with the complaint handling department
• Initiate and implement initiatives which improve customer service and responsiveness
• Coordinate with Logistics and Operations on capacity planning and scheduling, proactively communicate supply chain issues and provide alternatives
• Escalation of structural issues
• Close collaboration with marketing and sales for assigned customers (implementation of marketing programs, partner with Sales to assist achieving goals, support on customer growth projects)
• Ensure proactive communication within Customer Service and Sales network by sharing insights gained during allocated customer contacts in regards of service, complaints or other important customer information
• Completed commercial education, industry-relevant degree a plus
• Experience working in a customer facing role within an international operating production company (B2B environment)
• Fluent in Danish or Swedish (written & spoken) AND English (written & spoken), ideally all three 
• Able to effectively manage many priorities and issues
• Strong organizational skills, very detailed oriented and good follow-up skills
• High customer orientation and friendliness
• Strong communication skills
• High degree of self-initiative, resilience and assertiveness
• High IT affinity, experienced working with an Order Management System
• Experience with the coordination of interdisciplinary project teams a plus

For further details, Please contact Click Here

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