"For the right opportunities knock the right doors "

Customer Care Specialist - Dubai - United Arab Emirates

Customer Care Specialist - Dubai - United Arab Emirates

Jun 12,2017

Responsibilities and accountabilities includes but not limited to the following:


• Get to know customer issues, capture complaints, requests and queries received via mail/ phone. Share the reference number with the customer and internally escalating it to the concern team for necessary action

• Gather feedback and escalate concerns on regular basis to enhance overall customer experience.
• Drive resolution of customer issues and track average time taken to resolve the complaints.
• Closely monitor complaints lodged by clients, review resolution comments updated by operations, take feedback from the client on effectiveness of the resolution offered and close complaints on log
• Keeping records of customer issues, requests, queries and analysis by Division, Department, Business, Customer etc.
• Achieve operational efficiency by identifying, recording and reporting trends and causes of complaints
• Implement programs related to customer satisfaction with support from marketing team.
• Maintain healthy relations with internal staff.


Requirements:


• Degree or Diploma in any field from a reputable university 
• Minimum of 5 years customer facing role experience. 
• Excellent English communication skills, verbal and written
• Result oriented
• Demonstrate experience in solving problems
• Proficient in MS Office and knowledge of CRM
• Bilingual – Arabic speaker

For further details, Please contact Click Here

Create Your Resume

Country Based Salary Graph

Name*
Email*
Country*

Oppurtunity Check

* Select Your Country

Alert Message to be displayed.

 
 
loading...