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Customer Care Officer - Singapore

Customer Care Officer - Singapore

Jun 14,2017

Key Roles & Responsibilities :

Provide quality customer service to SingTel customers either by telephone or electronically
Respond and follow up promptly to customer enquiries
Handle and resolve complex cases to ensure customer satisfaction
Obtain and evaluate all relevant information to handle enquiries and complaints
Process orders, forms, applications and requests
Record details of enquiries and customer interactions including actions taken
Work effectively with a variety of situations, individual and groups
Communicate and coordinate with internal departments at all levels
Demonstrate effective telephone techniques that meet Quality Assurance standards
Acquire multiple product knowledge to enhance ability to understand customer needs across different SingTel products.
Identify processes, procedures and workflow improvements and assist in the implementation
Meet and/or exceed all individual and team Key Performance Indicators (KPI) set by the management
Perform the role of a nesting coach or a quality coach
 

The ideal candidate should be:

Customer-oriented with good interpersonal and communication skills
Highly adaptable to a fast-paced and dynamic environment
Pleasant disposition and personality
A team player
Possess a sense of urgency
Able to work on regular shift (5 day work week and alternate Sat)
Candidates with experience in customer service or contact centre will have an added advantage
Candidates with a passion in customer service are welcome to apply

For further details, Please contact Click Here

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